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Refund Policy Discearning Ltd. If you experience a problem with installation or use of our software or if you have any questions or suggestions, please contact us by email or telephone. The majority of technical queries can be satisfied immediately. Nevertheless please read the refund policy for Discearning Ltd software products. Discearning Ltd will refund of your card payment in the following cases: • If you repeatably encounter an error which is preventing you from using our products properly, and if we are not able to correct the error within an acceptable period of time or are unable to suggest a temporary solution. Please note that, in this case refund is only given if you provide detailed information about your error, requested by our support staff, such as screenshots of error messages, log files, detailed descriptions of your actions, file samples, etc. • If you have purchased a boxed product and wish to return it for refund. You will be asked to give a reason for return and to sign a declaration that our software has been uninstalled and that any backup copies of it have been destroyed. • If you accidentally bought the software more than once. • If you purchase Discearning Ltd's Software from a retailer or other online distributor, please consult the specific return policy of that vendor. We cannot accept returns on purchases that originated from third parties. • A stated feature of the registered version fails to perform in the manner outlined in any written or verbal correspondence, sales material or advertising by Discearning Ltd. We reserve the right to decline refund requests in the following cases: • If a user demands a refund after registration of downloaded software, since he has had the opportunity to satisfy himself that the product in its unregistered state meets his needs. • If unsuitability of the product for the customer's purpose is clear from the contents of our web site (for example, if the customer requests a refund due to the absence of features which we never claimed to provide and which are not listed in the feature list for our software). Discearning Ltd 30-day Money Back Guarantee Policy – © Discearning Ltd. 2007 – Discearning Ltd. |